FAQ

How many items can I send?

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You may ship multiple items in a single box, but all items received for one Content Kit will be filmed and photographed together.

What are the size and weight limits?

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Items may weight up to 90lbs. Our largest box available is 27.5"x16"x16", please ensure space is left for packaging material. For oversized or heavy items, please contact us directly.

Do you do apparel?

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We have a male and female ghost mannequin for tops and upper body accessories, and we can create Content Kits for hats and helmets as well.

What can't I send?

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No hazardous materials, ammunition, fire arms, or perishable goods as per USPS shipping policy and US law. Please contact us directly if shipping blades. Please see our shipping policy for more details.

How fast will I receive my Content Kit

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All shipping is executed via USPS. For expedited shipping please contact us, additional cost may apply. Video production begins upon receipt of your item.

Is shipping insured?

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All shipments are insured in every direction with USPS for up to $500. If you require additional insurance, please enter the value of your item(s) in the Item Description section of your order and additional insurance will be added to your shipment.

Any tips for packing my items?

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Please pack securely in order to ensure the safe transport of your product. We have provided some packing material with your Content Kit if you ordered provided materials, but more may be required based on the nature of your product.

Where do you ship?

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Currently we only ship Content Kits within the United States. If you are an international customer, please contact us directly.

What are the flash drive specifications?

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All flash drives are 32GB flash drives. These drives are intended for data transfer only and should not be used for editing.

What if I want to shorten my 30 second video?

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We recommend shortening a 30 second video to the 12 second mark; the first two custom text lines will be shown.

How does Cloud Storage work?

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Content kits will be available for download from unique link for 3 months after production wraps.

What are the video specifications of my Content Kit?

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Each Content Kit is finished in 4K UHD resolution (3840 x 2160 pixels). The file format for posting and uploading is mp4.

How are Content Kits made?

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Each kit is produced using cinema quality equipment, custom-built studio tools, and industrial/commercial grade finishes.

What is your return policy?

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Refunds will not be allowed as our services cannot be undone. If you have placed an order and wish to cancel, you may send us an email at info@eligovideo.com or use the cancellation feature on our website prior to production beginning. Cancellation requests made after production begins cannot be fulfilled.

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Standard Content Kit

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